Telephone Administrator

Location: Newcastle upon Tyne
Salary: National Minimum Wage
Hours: Monday to Friday, 9.00am – 5.00pm

About the role

Automotive Group Ltd is looking for a friendly, organised and reliable Telephone Administrator to join our team at our Newcastle upon Tyne office.

The successful candidate will be responsible for handling incoming telephone calls, dealing with general enquiries and providing a professional and helpful first point of contact for customers, clients and other callers.

This is a varied administrative role, ideal for someone with good communication skills who enjoys speaking to people and working as part of a team.

Key responsibilities

• Answering and handling incoming telephone calls in a professional and friendly manner.
• Dealing with general enquiries and directing calls to the appropriate departments or individuals.
• Taking accurate messages and ensuring these are passed on promptly.
• Providing information and assistance to customers and clients.
• Carrying out general administrative duties and maintaining accurate records.
• Supporting the wider team with day-to-day office administration.

The ideal candidate

We are looking for someone who:

• Has a friendly, confident and professional telephone manner.
• Has excellent verbal communication skills.
• Is organised, reliable and punctual.
• Has good attention to detail.
• Is comfortable using computers and basic office systems.
• Can work independently as well as part of a team.
• Has a positive, flexible and helpful attitude.

Previous telephone or administrative experience would be advantageous, although a willingness to learn and a positive attitude are equally important.

Working hours and salary

• Monday to Friday, 9.00am – 5.00pm.
• Occasional weekend working may be required, but only subject to prior agreement.
• Salary: National Minimum Wage, based on the successful applicant’s age and applicable statutory rate.

Location

The position is office-based at our Newcastle upon Tyne premises.

How to apply

If you are an enthusiastic and reliable individual with good communication skills and would like to join Automotive Group Ltd, we would love to hear from you.

Please submit your CV to Zara Minnis, along with a brief covering note outlining your suitability for the position.